Privacy Policy TTG

WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our website, as part of the buying and selling process, we collect the personal data you give us such as your name, Phone number, address, e-mail address, passport number, Age, Gender, Date of Birth, Citizenship, Beneficiary name, Passport Details required for Airline Holding, Embassy Appointments and relationship.

EU PERSONAL DATA

If you are located in the EU, United Kingdom, Lichtenstein, Norway, or Iceland, you may have additional rights under the EU General Data Protection Regulation (the “GDPR”) related to your Personal Data described above. TheTripGuru.in (TTG) will be the controller of your Personal Data processed in connection with the Service. The essential personal data described above is collected online through the website only.

GDPR (General Data Protection Regulation) – Additional Rights for EEA users or similar international areas

If you live in the European Economic Area, or a similar international area, you may have additional privacy rights available to you under applicable laws. We will process your requests in accordance with applicable data protection laws. If you would like to exercise any of the below rights, please contact info(at)thetripguru.in so that We may consider Your request in accordance with applicable law:

Right not to provide or withdraw consent: You have the right not to provide or withdraw your consent at any time.

Right of access: You may have the right to access the Personal Data that you provided us.

Right of erasure: You may have the right to the erasure of Personal Data that we hold about you.

Right to object to processing: You may have the right to request that TheTripGuru.in (TTG) stop processing Your Personal Data and/or to stop sending you marketing communications.

Right to rectification: You may have the right to require us to correct any of Your Personal Data.

Examples of how we use Your Personal Data.

To provide You with Site and Service

To enhance the Site and Service

To respond to Your requests or to manage user accounts

To provide feedback and understand Our users

To monitor the security of the Site or Service

To provide You with promotional communications and materials

When you browse our website, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser, location, and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our services, new products and other updates.

CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or request a refund, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at info(at)thetripguru.in.

DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

PAYMENT

All the payments made on the website follow the guidelines set by relavent Payment Gateway e.g. PayPal, PhonePe, Razorpay and InstaMojo

For more insight, you may also want to read PayPal’s Terms of Service or Privacy Statement by visiting www.paypal.com, www.phonepe.com, www.razorpay.com, www.instamojo.com

THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in India and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards. We take measures designed to keep your PII (or Personally Identifiable Information) completely secure. The only time it gets shared out is when you consent it to a third party provider to serve your needs.. At all other times, data is stored within our private cloud (we use ipage.com Platform). We do not allow any other parties to collect this data unless the law dictates we do so.

COOKIES

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browser to refuse cookies or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our website is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products/services to you.

LOG DATA

We also collect a lot of user usage data on our website. This will help us to analyze the user traffic to our website. This includes the pages you checked on our website and the country from which you accessed our website, the time spent on our website etc. We may use tools like google analytics to understand our customer segmentation better so that we can serve them better.

ADVERTISING

Ads appearing on our site may be delivered to Users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile nonpersonal identification information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This privacy policy does not cover the use of cookies by any advertisers.

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, Gender or other details to help you with your experience.

When do we collect information?

We collect information from you when you place an order, fill out a form, Use Live Chat, Open a Support Ticket or enter information on our site.

How does the Flight reservation works and how we make your reservation with Airline

With help of our flight reservation system / Software we make a copy of seat reservation for you through which a PNR number (Passenger Name Record) is issued. The reservation can be tracked on website of flight reservation software with help of PNR and passenger name given on your reservation. Please be advised that airlines can cancel the reservation at any given time and the reservation might not be visible after that on airlines website as the time given by airlines for holding is very limited. We will still try to keep the reservation visible for you on flight reservation software website till the date of departure. We do not take any responsibility for any cancellation of the reservation from airlines side or for any result lead through it. Please be sure and keep it in mind before placing the order.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

e.g to quickly process your transactions.

How do we protect your information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.

Third-party links

We do not include or offer third-party products or services on our website. Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

We use Google AdSense Advertising on our website.

Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

We have implemented the following:

Remarketing with Google AdSense

Google Display Network Impression Reporting

We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.Opting out:

Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.

Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the page specified above.

You will be notified of any Privacy Policy changes:

On our Privacy Policy Page

Can change your personal information:

By emailing us

By chatting with us or by sending us a support ticket

How does our site handle Do Not Track signals?

We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third-party behavioral tracking? It’s also important to note that we do not allow third-party behavioral tracking